We would like to thank you for all the warm words that we hear from you, as well as for constructive suggestions that help us serve you better day after day. Every letter is read by all our staff, which makes everybody at Red Star work with doubled enthusiasm knowing that you care. Please write us more, share your impressions of the hotels that you stayed in, people that took care of you in each city, guides and drivers, places that you visited. Tell us about the best memories that you brought home, or the things that we could have done better for you. In the end, this will help us provide you with better service and make your travel with us the greatest experience of your life.

Thank you!
Red Star Travel staff.

October 5, 2007

This message is to "Thank you" for arranging such a fabulous tour for my Mother and I to St. Peterburg.  The city is just fascinating as well as beautiful.  But most importantly our tour guide was so informative, intelligent, kind...a gracious hostess.  I would highly recommend her and your travel agency/services to anyone.

Sincerely,
Lynn Reinke

August 3, 2007

My Mongolia trip was fabulous!  It was mind boggling and delightful from the getgo.  My guide from UB and around the ger camps for 8 days was like fate bringing her into my life.... Anyway, I wanted to send you feedback that your Mongolia tour is probably the best one in Mongolia.  It isn't just my own Jack Weatherford sneaker sniffing experience to make me say this, but also that they went out of their way to get me vegetarian food - something completely foreign to them - they went out of their way to show me things I'm interested in that weren't necessarily on the itinerary.  It was just marvelous...

Pam Hoff

October 31, 2006

Thanks so much, Tanya!  Greatly appreciate your fantastic service.  Red Star really is the best and I tell everyone I know to use Red Star when they travel to Russia.  Again, many thanks.

--Julie Gourley

September 26, 2006

I just wanted to thank you and let you know that my daughter and I had a wonderful time in Moscow. Everything worked out perfectly and I want to thank you very, very much for arranging this for us!  The hotel was exactly what we needed, and the pickup to and from the airport was great too. Thanks to Irena as well, she is a very kind and helpful person, and we felt very comfortable with her. We will definately recommend your service to anyone! My daughter is now in college in Amsterdam with Russian as her major and loving it! Thank you again for your service!

With best regards,
Maria Talasz and Jane Ekelschot

December 26, 2004

I have returned from my trip to Russia and I simply want to thank you for helping with all the arrangements that made this trip possible. It was my first time going to Russia and I am thoroughly impressed. I am very satisfied with the services provided by the Intourist Hotel in Khabarovsk and the Meridian Hotel in Komsomolsk. The staff at both hotels were both very courteous and professional. The Intourist provided a very cozy environment and the Meridian a very modern one. Although the temperatures did drop to -35 Celsius while I was there, I did manage to get out and do some sightseeing. To sum this all up, it was one of the best experiences of my life and I simply want to thank you for all your help. Thank you,

Sincerely,
J. Cuevas

August 28, 2006

(Re: full-day tour of Vladimir and Suzdal) ...the tour went very well.  The guide and driver were excellent.  Our friends and we had a memorable time.  Our only regret was that we coud not afford the time (and money) to take two days and spread out the driving.

Thank you and Red Star for your excellent service.

Jack

June 29, 2000

I just wanted to thank you for all the arrangements you made for our trip to Russia. The tours were very informative. The hotel Ukraina in Moscow was huge and we had a large room with a lovely view... The hotel Moskva in St. Petersburg is in a very good location, the rooms weren't as large as the Ukraina, but were clean and comfortable. The trains were comfortable and our compartments were clean...Thank you for helping us to have a wonderful vacation.
Sincerely,
Elaine Andrews

January 4, 2000
To Albina:
The trip to Moscow went well. Thanks for the help!!
Dean English.

September 27, 1999
Dear Red Star Travel,
Thank you for the wonderful time we had in Russia!!! I know I was a pain ... with all my special requests, but you guys did a great job putting together this trip for us. All your staff in Vladivostok, Khabarovsk, Irkutsk and Ulan-Bator were just great, the hotels were fine. The best memory was of course lake Baikal... Katie now has a beautiful collection of siberian souvenirs... and Jake (our youngest) talks about those caves on Olkhon (spelling?) island all the time... We had a chance to ride a camel in Mongolia (what an experience!) and taste mare’s milk (ewwh!)... I will send you some pictures in a couple of days. Now we are thinking of going to the Caucasus (Georgia) sometime next summer...can you arrange for that too? Thank you so much!
Michael J. Fisher.

August 14, 1999
Dear Mr. Loukiantchikov,
I write to say that I am extremely impressed by the professional standards and personal qualities of one of your employees - Tanya Beliakova - who has been helping me arrange a visit to Kyzyl...so that I can take part in a conference there...Ms. Beliakova has been a model of courtesy, helpfulness, patience and tact. She quickly grasped the problems I faced when I didn’t know how to I was going to travel on the final leg of my trip...In the end, she gave me complete information so that I could make all arrangements that it is possible to make fairly readily from here, which I have done so through her.
I will at every opportunity recommend your company to my academic and business colleagues planning to travel to Russia. I am cc’ing this letter to Alaska Airlines International Desk: they recommended your company and two others. In the end, only your company performed well. Thank you.
Yours sincerely,
David L. Marshall

July 29, 1999
To whom it may concern:
I would like to write a letter to express my satisfaction with Red Star Travel Agency. Recently I visited Russia and I was given wrong information from Travel Agencies in my community. They informed me that I would need a written invitation from the people I was visiting in Russia. It was also supposed to be the original letter, not a copy! I needed a [visa] quickly and I was told from my local post office and travel agency that it will in fact take at least a few weeks, unless I go to Chicago and wait in line for a long time. This was also incorrect information. I would call Lorrie Shamarin, Marketing Director, of Red Star Travel and she would explain that this information is truly not correct. She went on to explain that Red Star would prepare the invitation for me and that I could indeed get a [visa] within 24 hours. She was correct on both accounts. I was also told from local travel agencies that I could not trust travel agencies from the Internet. At this point I did not know who to believe! I made arrangements with Red Star to have a guide service personnel pick me up at the airport and to drive me safely to another airport I needed to get to. The guide service person took excellent care of me. In fact, when I arrived in Moscow there was supposed to be a friend who was also waiting for me, but my friend was not there. I was quite concerned, and the lovely lady who was my service guide made phone calls to see what had happened and tried leaving a message at the airport as to where I could be found. They did succeed in tracking down my friend. My service guide, at home, her home, during her own time phoned my friend and talked more details of what had happened. She went far beyond the call of duty.
I would highly recommend to anyone to choose Red Star Travel as their travel agency. There were many times when I phoned Lorrie Shamarin asking her questions and sharing with her my frustrations, and she was always so pleasant to talk to!! She was very patient with me!
If anyone would like to contact me my home phone number is 920-467-2839. My E-Mail is ggrubles@excel.net Thank you for your time!
Sincerely,
Colleen Grublesky

July 27, 1999
Dear Elena,
Our recent trip to Russia was a grand success. On most counts, we certainly enjoyed our Aeroflot flights. The pilots did their job well, attendants were friendly and helpful...
You were most kind in replying so promptly to our email questions. Thank you so much for all your help.
Sincerely,
Carl and Joy Spoerke

July 22, 1999
Dear Lorrie, Albina, and everyone at Red Star Travel- I just wanted to say thank you for helping make my trip to Russia a success. I especially appreciate your help with the speedy fax you sent me when I was having difficulties with Ovir...everything worked out fine. All of your offices in Moscow and St. Pete were extremely professional and efficient. I will most definitely give you more business in the future. Thanks again. Sincerely,
George Haynes.